Privacy Policy

Your data. Our responsibility.

Last updated: 18 June 2025

DXR Motors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why we collect it, and how you can exercise your rights under the UK GDPR and the Data Protection Act 2018.

1. What Data We Collect

2. How We Collect Data

• Direct interactions – phone calls, emails, contact forms, workshop visits.
• Automated technologies – cookies and server logs when you browse our site.
• Third-party sources – finance providers or fleet managers (with your consent).

3. Why We Process Your Data

1. Service delivery – booking, diagnosing and repairing your van.
2. Customer support – follow-up questions, warranty claims.
3. Marketing – sending offers if you’ve opted in (opt out any time).
4. Legal compliance – invoicing, HMRC records, insurance requirements.

We never sell your data.

4. Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand visitor behaviour. You can disable non-essential cookies in your browser settings without affecting core site features.

5. Sharing Your Data

We only share data with:

• Payment processors (e.g. SumUp)
• Delivery couriers for parts
• HMRC and regulators when legally required
• IT & analytics providers who host or process data on our behalf

All third-parties are bound by confidentiality and data-processing agreements.

6. International Transfers

Your data is stored on servers in the UK/EU. If data is transferred outside this area, we use UK-approved safeguards (standard contractual clauses or adequacy decisions).

7. Data Retention

We keep customer records for 7 years to meet tax and warranty obligations, after which they are securely deleted.

8. Your Rights

You have the right to:

1. Access the personal data we hold
2. Request correction or deletion
3. Object to processing or request restriction
4. Data portability
5. Lodge a complaint with the ICO

9. Contact

10. Updates to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a new “Last updated” date.

Need diagnostics or repairs?  Call 07751 216 895