Frequently Asked Questions
Everything you need to know before booking with DXR Motors
Tap or click a question to reveal the answer.
Which van brands do you specialise in?
We focus on Renault and Vauxhall vans (Trafic, Vivaro, Master, Movano & more). Many of our diagnostics and ECU services also work on other makes—call if you’re unsure.
Do you work with trade fleets?
Absolutely. We support fleets from 2 to 200 vans, offering priority booking, mobile visits and itemised invoicing.
Can you clear DPF or EGR faults permanently?
In most cases, yes. We use OEM-grade diagnostic tools and approved cleaning / software solutions and always comply with UK emissions regulations.
How long does an ECU performance remap take?
A standard economy or performance remap takes 60-90 minutes. Wait in our customer lounge or drop the van off and collect later.
Will a remap affect my manufacturer warranty?
Any engine calibration carries a small risk of warranty dispute. We keep the original map on file and can restore it if required. Always ask your dealer for written policy before booking.
Do you offer a warranty on parts and labour?
Yes—every job comes with a 12-month / 12,000-mile warranty on DXR-supplied parts and labour.
Where are you located?
DXR Motors
Unit 5, Goodview Road, Basildon, SS14 3DN
Appointments Monday–Saturday.
How do I book an appointment?
Call us on 07751 216 895 or use our contact form. Fleet managers can email [email protected] with vehicle details and preferred dates.